Returns & Refunds

We want you to love your Leveawear order. If you're not happy, we're here to help. This policy explains how returns and refunds work.

1. Our money-back guarantee

You can request a return within 90 days of receiving your order. If a specific offer you purchased states a different guarantee period, the period stated on that offer applies.

2. How to start a return

1. Email us at support@leveawear.com with your order number and the item(s) you want to return.
2. Our team will reply with return instructions and the return address.
3. Pack the item(s) securely and ship them back using a trackable shipping method.

Please do not send items back without contacting us first. Returns sent without a return authorization may not be processed.

3. Condition of returned items

Items can be returned worn and washed, as long as they were cared for according to their care instructions. Items that are damaged through misuse, altered, or heavily soiled may not be eligible for a refund.

4. Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method, usually within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges and return shipping costs are not refundable unless the return is due to our error.

5. Exchanges

Need a different size or style? Contact us and we will do our best to arrange an exchange, subject to availability.

6. Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a refund at no extra cost to you.

7. Order cancellations

If you'd like to cancel an order, contact us as soon as possible. If your order has not shipped yet, we will cancel it and issue a full refund. If it has already shipped, you can return it under this policy.

8. Lost packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office, then contact us. We will work with the carrier to help resolve the issue.

9. Contact us

Questions about a return or refund? We're happy to help: